Culture Change
Innovate and improve faster
The most interesting expression you can hear within your organization when you run into an issue is 'that's how we do it'.
People in organizations work their way through challenges, inefficiencies and other problems every day. Challenges and problems that are often seen by many, but are not solved by anyone.
Why not? Maybe because we get used to a certain way of working, and even our customers get used to the fact that not everything always goes well. Or maybe because leaders aren't aware or they don’t consider it as a priority. Or because no one feels the freedom to take ownership for solving it. Whatever the reason, the result remains the same; the organization does not innovate and improve quickly enough. In the long term, this will have an impact on customer satisfaction, employee engagement and ultimately also bottom line results.
UNLEASH! Assessment
We believe there is untapped potential in every organization. Employees have more ideas, skills and talents than they are required to use and show. Not fully exploiting this potential is an unconscious strategic choice to underperform.
UNLEASH! Assessment helps to understand which elements of the current organizational culture are impacting the level of agility of the organization.
Customer cases
The results of the assessment are different for each organization. So are the next steps.
We have achieved the following results with this program:
Employees stopped sharing ideas because no one picked them up. When customer complaints came in, they pointed to others rather than feeling collective ownership. The assessment made it clear that employees did not feel empowered to solve issues, while leaders expressed that employees were not taking any initiative. By just adding the topic of continuous improvement on the weekly agenda and committing time and effort to it, the issues and ideas were regularly discussed. The next step was to implement an innovation process, which resulted in a substantial decrease of customer complaints.
Within a team, the same mistakes were repeated over and over again and this situation lasted for a long time. The assessment showed that employees were not comfortable giving feedback to each other. By focusing on the development of this skill, enabled by our digital tool, the team improved their ability to give feedback and thoroughly discuss the root cause of failures. They learned how to ‘learn from your mistakes’ and everyone in the team now easily admits a mistake. And learn from it.
A large global organization struggled with silo working between functions. As a result, crucial steps in the customer process were not improved. The assessment made it clear that targets were unclear, results were not measured and cross-functional collaboration was not promoted. A multidisciplinary team created the solution and optimized the customer process. Mainly by providing clarity around responsibilities and decision-making, the process was optimized in no time. Thanks to a continuous improvement process, they now also continuously improve the customer happiness.
Our promise
If you are ready, we would like to co-create an approach that will enable teams to work in an agile way.
- We will be straightforward with our feedback of the results and observations.
- We help you to have the important and (perhaps) challenging conversations.
- We provide a safe environment in which everyone can bring their whole self into the conversation.
- Our approach is aimed at immediately starting to develop the required skills of each individual in your organization. We don’t waste any time.
